TERMS AND PRIVACY

Last Updated: 4-16-2025

By accessing or using this website, you agree to comply with these Terms of Use. If you do not agree, please discontinue use immediately.

PRICING AND PAYMENTS
Payment is due upon service unless otherwise agreed.  A down payment may be required.

Pilates Equipment Care reserves the right to modify prices and transition from free to paid services. Clients will be notified of any changes affecting their services or plans before any charges apply. Payments are processed securely, and personal information is protected.

Initial estimates are for reference only and are not guaranteed. Estimates are based on one technician working, and billing occurs in 30-minute increments after the first hour. Clients will be notified if additional time is required before completion.

Parts are not included unless explicitly stated.

Clients must approve additional time and all repairs before work begins.

REFUND AND CANCELLATION POLICY
Refunds are not available on work performed.

By scheduling service, clients acknowledge and agree to these cancellation terms.

Cancellations must be made in writing at least six (6) business days in advance. For equipment service appointment cancellations:

  • Cancellations made within 48 hours will incur a 25% cancellation fee.

  • Cancellations made within 24 hours will incur a 50% cancellation fee.

  • Client ‘no-show’ is considered a cancellation within 24 hours and will incur 50% cancellation fee.

USE OF WEBSITE MATERIALS
All website content, including text, graphics, databases, HTML code, products, blog posts, and articles, is copyrighted and protected under U.S. and international copyright laws. No content may be copied, reprinted, published, reengineered, translated, hosted, or distributed without explicit permission.

LIMITATION OF LIABILITY
Information on this website is for informational purposes only and may change without notice. Pilates Equipment Care is not liable for any decisions made based on this information. Services are available only where they are legally permitted.

LIABILITY RELEASE STATEMENT
By accepting service from Pilates Equipment Care, you voluntarily release, discharge, and hold harmless Pilates Equipment Care, its owners, employees, and affiliates from any and all liability, claims, demands, or damages arising from the cleaning, maintenance, repair, or adjustment of your Pilates equipment, including the use of your Pilates equipment after cleaning, maintenance, repairs, or adjustments. You acknowledge that you are responsible for ensuring the safe and proper use of your equipment following service, and you waive all known and unknown claims, damages, liabilities, and causes of action related to any injuries, damages, or losses resulting from these services.

THIRD PARTY LINKS AND MARKS
This website may contain links to third-party sites for convenience. Pilates Equipment Care is not responsible for their content. Access to third-party sites is at the user’s own risk. Unauthorized copying or modification of trademarks or website content may result in legal action.

RIGHT TO REFUSE SERVICE
Pilates Equipment Care reserves the right to refuse service to any individual for any reason, provided that refusal is not based on race, creed, color, religion, sex and sexual orientation, national origin, marital status, gender identity, physical disability, or other protected characteristics under California law.

PRIVACY POLICY

Your privacy is important to us. This policy explains how we collect, use and protect your information.

DATA COLLECTION AND STORAGE
We collect your information when you:

  1. Make an appointment.

  2. Request a quote.

  3. Subscribe to our newsletter / communications

  4. Contact us for support.

  5. Receive service.

Collected data may include name, email, phone number, and billing details. We also collect anonymous usage data, such as IP addresses, for website security and traffic analysis.

HOW WE USE YOUR INFORMATION
We use your information to:

  • Provide and improve our services

  • Communicate with you about appointments and updates

  • Send promotional emails (with opt-out options)

  • Analyze website performance

DATA SECURITY
We implement industry-standard security measures to protect your data. However, no transmission method over the internet is 100% secure. We encourage clients to take precautions to protect their personal information.

We will never sell or rent your personal information without your consent.

This website is built with the SquareSpace platform and follows the SquareSpace data collection policies. To learn more about their Privacy and Security policies visit: https://support.squarespace.com/hc/en-us/categories/200290418-Privacy-and-Security

YOUR PRIVACY RIGHTS
Under the California Consumer Privacy Act (CCPA), California residents may: request access to their personal data, request corrections or deletion of their personal data, or opt out of data collection for marketing purposes. To update your details or opt out of communications, email PilatesEquipmentCare@gmail.com.

NO SPAM POLICY
We adhere to a strict "No Spam" policy. All messages include clear instructions to remove your information from our list.

COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to analyze website traffic and enhance website traffic and enhance user experience. You can modify your cookie settings in your browser.

PHOTOGRAPHY
Photos and video may be taken of equipment during or after service to document work and contribute to educational content for the Pilates equipment technician community. These images may be shared on social media or with professional peers to support learning and industry knowledge. All posts are intended to be positive and informative. Clients or studio details will not be identified or tagged without prior consent.

UPDATES TO THIS POLICY
We may update this policy periodically. Continued use of our site after changes take effect constitutes acceptance of the updated policy.